IT maintenance and smart hands
IT maintenance and smart hands dispatch
A dispatch desk with a person's name on it. Break/fix and smart hands support across 14 metros, coordinated by our own desk. When something at a site stops working, you talk to Joseph, not a ticket portal that talks back.
- 20+
- Years in Business
- 14
- Metro Markets
- 9
- States
- 8Z8J9
- CAGE, Federal Registered
What we handle
The work between the big projects
- Break/fix
- A drop goes dead, a switch needs swapping, a camera goes dark. We dispatch a tech who arrives knowing the scope.
- Smart hands
- Your remote engineer needs eyes and hands at a site: rack a device, swap a component, read what the panel says, confirm the fix. We're the hands.
- Moves, adds, and changes
- New desks, new drops, relocated equipment, patch changes, done cleanly and re-labeled so the documentation stays true.
- Scheduled maintenance
- Recurring site visits for clients who want their infrastructure inspected before it fails instead of after.
How dispatch works
One desk. Every site. First-hand answers.
Service requests come to our dispatch desk, run by Joseph Fabry. Dispatch confirms the scope, assigns one of our technicians in that metro, and tracks the visit through completion. Because the tech works for us, status updates are facts, not relays through a subcontractor chain.
For multi-site clients and integrator partners, the same desk becomes your standing service channel across every market we cover: one email address, 14 metros.
Dispatch desk
Joseph Fabry
service@zareinc.com(216) 510-5833Use dispatch for existing jobs and service calls. New project inquiries go through Request a Site Survey.
For national providers
The maintenance layer under your service contracts
If you hold the client relationship and the service commitments, we can be the field layer that keeps them: dispatch-ready techs in 14 metros, consistent documentation, and a desk your coordinators can actually reach.
For Integrators & National Providers →Something down at a site?
Reach the dispatch desk directly and we'll get a tech scheduled.
service@zareinc.com. For new project inquiries, use Request a Site Survey instead.